Shipping & Returns

SHIPPING

Shipping rate charges are calculated based on the order weight or cubic volume weight dependent upon the shipping area being dispatched to.

Due to the shopping cart being unable to calculate the weight of each item, shipping charges will  not be shown on your online order. Shipping charges will calculated and applied to your payment method, once your order has been packed. You will be charged the shipping and your order at this time.

RETURNS

All returns must be accompanied by a RA (Return Authority). All RA requests need to be made within 14 Days of Invoice Date

To assist Normist Pty Ltd in providing a prompt RA issue we require an email to be sent to ra-webshop@normist.com.au with the following information:

1. Copy of Invoice
2. Name
3. Contact details
        a. Phone:
        b. Mobile:
4. Reason for request – (Pick 1 ONLY)
    a. Incorrect Goods Supplied – Please supply details of what was supplied incorrectly.
    b. Damaged in Transit – Please supply photos showing the damage incurred to the packaging and to the actual goods. (All photos added together must not exceed 1.5MB)
    c. Return for Warranty –A specific fault description must be supplied.  (Please Note that DOA, FAULTY or NOT WORKING will not be accepted as a fault description)

Special Conditions for Returns that customers should note

  • All goods returned must be in their original packaging and be accompanied by a copy of the original invoice and RA.
  • All RA requests must be made within 14 Days of Invoice Date
  • All RA Numbers are valid for 7 Days from date of issue
  • In the case of Incorrect Goods Supplied

* All goods returned must be in their original packaging

* The final amount to be credited is subject to condition of the returned goods.

* No credit will be issued until goods have been inspected and approved as being in saleable condition.

3. Contact details
        a. Phone:
        b. Mobile:
4. Reason for request – (Pick 1 ONLY)
    a. Incorrect Goods Supplied – Please supply details of what was supplied incorrectly.
    b. Damaged in Transit – Please supply photos showing the damage incurred to the packaging and to the actual goods. (All photos added together must not exceed 1.5MB)
    c. Return for Warranty –A specific fault description must be supplied.  (Please Note that DOA, FAULTY or NOT WORKING will not be accepted as a fault description)


Special Conditions for Returns that customers should note


  • All goods returned must be in their original packaging and be accompanied by a copy of the original invoice and RA.
  • All RA requests must be made within 14 Days of Invoice Date
  • All RA Numbers are valid for 7 Days from date of issue
  • In the case of Incorrect Goods Supplied


* All goods returned must be in their original packaging


* The final amount to be credited is subject to condition of the returned goods.

* No credit will be issued until goods have been inspected and approved as being in saleable condition.